Anybody else had a problem ordering from classic swede?

[sven360]

FFS this has been going on for yrs and nowt changes.
If there was another competitor this thread would not be occurring.

You cannot offer products you do not have then expect customers to wait and wait and wait until you feel like making the effort to get them made.

Businesses work by taking risk as in ordering stock and hoping customers come not taking money and then ordering when it suits them.

Customers should vote with their feet,it's not hard to find a local spring mfr after all.

That's my take on it but I'm sure all the chums will be engaging in mutual back slapping and belly rubbing whilst slating me

[djntrap]

Your just saying what were all thinking pal

[classicswede]

Ok this situation has croped up a couple of times and in each case where there has been a delay in delivery the parts have always reached the buyer even if late.

No one likes waiting for parts but when you are dealing with non off the shelf stuff you can not expect parts quickly. I do keep a lot of stock so can usaly supply parts from my own stock. The issues arise when I run out of parts from either me not relising I've got to the last of them or a lot of orders for the same part coming in close together.

To give you an idea how long thinks take from me ordering to receiving them.

Springs 25-30 working days from time of order
Dampers 30 working days from time of order
Bushes vary from about 14 days to a lot more for bulk orders. In some cases things can be done sooner.

Even with changing suppliers these times will not come down and I would then be getting into unknow quality etc that just is not worth the hassle. I would rather complaints about long waits for parts than poor quality any day.

The supply of 300 series parts is only a part time thing for me and I have a lot of money tied up in parts. If someone else wants to distribute the parts please contact me and I'd be more than happy to discuss things with you. I am already in talks with distributors in Europe.

As mentioned above teh 300 series stuff is just a small part of what I do. I work at the local karting track most weekends and some weekdays, I've LPG conversions to do during teh week and are very time consuming, I supply other traders with LPG conversion parts and then all the other Volvo parts I do. With all this going on keeping track of all orders is not easy when they are coming in through various paths. Where possible I try and deal with each order there and then.

The few long term forum users will probably be aware of the above and that is why they will always chip in and say give me a ring and you will get your parts.

[tim-andre]

Dai, one of the reasons i have not ordered from you is that i hear some people totaly loose contact with you after the cash is paid, and i live kinda to far away to just give you a call, because of the timezone and that its quite expensive to call to another country from here
What would solve some of the issues people complain about on here is to message the costumer saying that what he/she ordered is out of stock for the moment, but will be made within, say, a month. If i hear that this is improved i would spend my cash in a heartbeat.
What you do is great, seems that everyone is really happy with the parts they get, when they get them.

[volvosneverdie]

Ive had plenty of stuff from Dai before and its always been punctual, so I have absolutely no complaints in the real world.

But if youre taking orders for stock you dont hold, it might be worth saying this in large bold letters on the FS thread.
I dont think it'll put anyone off ordering, just give them a realistic timeframe for delivery.

It would also see an end to all of these "I cant get in touch with Dai, where are my parts!!!!!!" threads.

Basically: The products are good, the prices are good, with a bit of up-front explanation I think all of these probs could be avoided before the point of purchase.


I am also available for employment as a 24/7 customer services department Dai. You could even pay me in bushes if you like.

[macplaxton]

In respect of all of the above points you made Dai, I think the grumble is less with the wait and more to do with the communication, or lack of.

The issues arise when I run out of parts from either me not relising I've got to the last of them

or a lot of orders for the same part coming in close together.

With all this going on keeping track of all orders is not easy when they are coming in through various paths.

As you have pointed out, regulars will point folk in the direction of the plain old telephone to speak to you. With work patterns and time zones, this may not be easy for the customer.

What you need to do is keep track of things better. Know what stock you have. Talk to the customer if there is a delay. Not lose track of things.

Now while I have your ear, have you been round to your dad's and found all these brake pads yet?

[Ride_on]

In respect of all of the above points you made Dai, I think the grumble is less with the wait and more to do with the communication, or lack of.

+1, you are not running it as a business so people are happy to wait. Its quite acceptable to say ' sorry I havn't had time to sort that out' or post it on the forum.

Maybe you could do more group buys, might be easier to manage, even recruit others to manage/send the orders. Just like the real world we would have manufacturing/engineering then distribution.

[classicswede]

In respect of all of the above points you made Dai, I think the grumble is less with the wait and more to do with the communication, or lack of.

The issues arise when I run out of parts from either me not relising I've got to the last of them

or a lot of orders for the same part coming in close together.

With all this going on keeping track of all orders is not easy when they are coming in through various paths.

As you have pointed out, regulars will point folk in the direction of the plain old telephone to speak to you. With work patterns and time zones, this may not be easy for the customer.

What you need to do is keep track of things better. Know what stock you have. Talk to the customer if there is a delay. Not lose track of things.

Now while I have your ear, have you been round to your dad's and found all these brake pads yet?

Point taken. Bad news is better than no news!

The pads are at my house now. They are heavy and delivery to you will not be cheap. Are you over this way again anytime soon?

[classicswede]

Dai, one of the reasons i have not ordered from you is that i hear some people totaly loose contact with you after the cash is paid, and i live kinda to far away to just give you a call, because of the timezone and that its quite expensive to call to another country from here
What would solve some of the issues people complain about on here is to message the costumer saying that what he/she ordered is out of stock for the moment, but will be made within, say, a month. If i hear that this is improved i would spend my cash in a heartbeat.
What you do is great, seems that everyone is really happy with the parts they get, when they get them.

Once I have the Europe distributors setup then that should improve things for non UK buyers and give cheaper shipping.

[jamz]

i would like to add to this topic. i ordered with dai over the phone aswell as lots of info and help. im new to th forum and do not know him at all. i had explained that there was a wait for springs due to no stock then when he said they will be sent he was busy but sent them out the next day and arrived two days later. he always replied to my texts if not the same day the next. i was abit worried after reading things but i can recommend him to anyone and i will be ordering from him in the future

[tim-andre]

Dai, one of the reasons i have not ordered from you is that i hear some people totaly loose contact with you after the cash is paid, and i live kinda to far away to just give you a call, because of the timezone and that its quite expensive to call to another country from here
What would solve some of the issues people complain about on here is to message the costumer saying that what he/she ordered is out of stock for the moment, but will be made within, say, a month. If i hear that this is improved i would spend my cash in a heartbeat.
What you do is great, seems that everyone is really happy with the parts they get, when they get them.

Once I have the Europe distributors setup then that should improve things for non UK buyers and give cheaper shipping.

that sounds awesome, got any date for when that will happen?

[Nimminz]

When I've ordered there was a bit of a wait, couple of communication problems BUT when the bushes arrived they are top quality and worth he wait. Maybe a little explaination on the FS thread wouldn't go a miss.

[classicswede]

Dai, one of the reasons i have not ordered from you is that i hear some people totaly loose contact with you after the cash is paid, and i live kinda to far away to just give you a call, because of the timezone and that its quite expensive to call to another country from here
What would solve some of the issues people complain about on here is to message the costumer saying that what he/she ordered is out of stock for the moment, but will be made within, say, a month. If i hear that this is improved i would spend my cash in a heartbeat.
What you do is great, seems that everyone is really happy with the parts they get, when they get them.

Once I have the Europe distributors setup then that should improve things for non UK buyers and give cheaper shipping.

that sounds awesome, got any date for when that will happen?

Not as yet but will keep all informed when it does happen. I will anounce is both on my web site and teh for sale thread.

Selling in bulk will work better for me and give me teh time to work on some new products that have been neglected.

[tim-andre]

Not as yet but will keep all informed when it does happen. I will anounce is both on my web site and teh for sale thread.

Selling in bulk will work better for me and give me teh time to work on some new products that have been neglected.

looking forward to it, i think i might be one of the first ordering something then

[djntrap]

Righto guys,
I'm going to echo previous statements as I have now received my bushes after Dai rang me and we sorted things out.
The bushes are top quality and a perfect fit!
there was a slight confusion with the order But again I have spoke to Dai and the problem has been quickly rectified. I don't think the month wait was the problem, but a courtesy email just to say "we have received your payment we are fabricating the parts to be ready to send to you on xxxxxx date" would have saved a lot of waiting in for the postman etc.
Overall I am pleased with my purchase and I shall definitely be ordering again soon.
Let's hope next time I get an email after payment

Dan